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International Order

About My International Order

How do I place an international order?

 
PayPal payment
The easiest way as well as hassle free transaction is Paypal payment for international order. You do not need to proceed order form. 
Each item page has English site where you can make quick paypal payment.
 
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Other payments
The security payment protection prohibitit to process payment though out automatic translate page.
When you add a item at bottom of the item page, do not use automatic translate page. Please use origin site to access checkout site.
If it does not work or difficult to proceed yout order, feel free to contact us by email: info@exclusive-audio.jp
 
To add items to your shopping cart:
* Select the desired item(s) and click ’Shopping Cart’ icon.
* Once an item is added, you may continue shopping to add other item to shopping cart.
* Click on Shopping cart icon at top right of your browser, you can see your total merchandises.
 
To checkout:
* Click 'shopping cart’ icon. You will see your merchandise
* Select 'Continue Checkout' and follow the prompts to place your order
* Sign up membership or fill up your informations as a guest 
* You will see your merchandise total including estimated shipping
* Complete your order
You will receive order confirmation email. If you have any questions of your order, we are willing to help you.
 
Duty free:
International order saves 8% tax in Japan from the item price. 
 
Combine shipping:
It is available total weight up to 10kg. The shipping cost will be re-calculated after completed order.
 
If you completed credit card payment, it will refund 8%tax and exceed combine shipping cost.

Payment Methods
We accepts payment methods, credit card, PayPal or International bank wiring.

Dispatch Time
Will usually dispatch within 1-5working days of receiving cleared payment. Some of build-to-order items are taken long term to delivery.

{Returns Policy}
We accept item returns only some trouble of item itself. The item must be undamaged nor scratch. All returns(except above problem items) are subject to a 15-30% restocking fee. The custom order item(build to order) does not accept return item or is not refundable. The restocking percentage will depend on the condition of the returned product. Any shipping or insurance costs are not refundable. All returns must be packed with all contents which came with the original package including, cables, plastic and cardboard packaging, and unregistered warranty card. Buyers must pay all shipping costs. Thank you for your understanding.
International customers must pay any other expense which is cost from country of delivery such as custom duty, VAT, etc.
If you have questions, concerns or customer service needs, we will be happy to help you!

International Shipping Area

East Asia Korea, Taiwan, China, Palau, Philippines, Hong Kong, Marshall, Macau, Micronesia, Mongolia
Southern Asia Indonesia, Cambodia, Singapore, Thailand, Bangladesh, East Timor, Brunei, Vietnam, Malaysia, Myanmar, Laos, Afghanistan, India, Sri Lanka, Nepal, Pakistan, Bhutan, Maldives
 Middle East United Arab Emirates, Israel, Iraq, Iran, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Syria, Turkey, Bahrain, Jordan
North / Central America United States of America, El Salvador, Canada, Cuba、Costa Rica, Jamaica, Republic of Trinidad and Tobago, Panama, Barbados, Honduras, Mexico
Oceania Australia, Solomon, New Caledonia, New Zealand, Papua New Guinea, Fiji
Europe Iceland, Ireland, Azerbaijan, Italy, Ukraine, United Kingdom, Estonia, Austria, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Macedonia, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russia
South America Argentina, Uruguay, Ecuador, Columbia, Chile, Paraguay, Brazil, Venezuela, Peru